Social media engagement is an important part of any social media marketing campaign and should be monitored very closely.
Your social media engagement rate is simply the percentage of people who have seen your content and interact by either leaving a comment, liking the post or sharing it.
Not only is it critical to have high social media engagement rates for social proof, it is also important as the more engaged prospects and customers are with your content, the more likely they are to spread the word about you.
Plus, the more social media engagement your posts receive, the more organic reach your posts will get. In other words, more people will see your posts in their timeline, the more engagement they receive.
Ideally, when measuring social media engagement, posts should get an average of 1% engagement. So if 100 people see your posts, 1 person should engage with the post at least.
If your social media engagement metrics show an engagement rate consistently lower than 1% there could be a few reasons why.
Reason 1: not using the right social media networks
Each social media platform is different, and attracts a different type of audience. For example, Pinterest tends to attract a larger female audience interested in arts and crafts whereas LinkedIn tends to attract mainly professionals.
Therefore, your social media engagement strategy should include joining the right social network for your business to make it easier to connect with your ideal audience. When you do, this will increase your chances of experiencing higher social media engagement.
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Reason 2: not including calls to action in your posts
Your social media engagement strategy should include content with calls to action such as “retweet if you agree” or “please like this post and share it to help spread the word” tend to attract more social media engagement.
In fact, according to marketingprofs.com, posts that include the word “share” garner nearly two times as much engagement on average compared with those that don’t.
Reason 3: You’re over promoting
If your social media engagement metrics show a low engagement rate, you could be over-promoting your business and not providing enough value through quality content posts.
When advertising your products or services on social networks, it is not only important to make sure your marketing is “conversational”, it is equally important to make sure it doesn’t represent the majority of your content.
Try to apply the 80/20 rule where 20% represents your advertising-driven content and 80% represents your value-adding content. By applying the 80/20 rule, you will earn the trust and respect of your audience, and they’re more likely to pay attention to your posts and engage with your posts too.
Reason 4: Your posts are not multi-dimensional
If your social media engagement metrics show a low engagement rate, your posts might not be multi-dimensional enough
When putting together social media engagement strategy and content plan, making sure there is a healthy balance between different types of posts is critical. Once content is varied between news, offers, humour, education, quotes, videos, infographics etc… you become less predictable, more interesting and will start appealing to more people.
The people who are more visual, will be drawn to your visual content such as your videos and infographics whereas people who are avid readers will be drawn to your blogs posts, your commentary or quotes.
Reason 5: You don’t track your posts
If your social media engagement metrics show a low engagement rate, it might be because you are not looking at your social media engagement metrics and tracking your posts.
The ability to track and analyse social media engagement metrics is a skill that is absolutely critical when wanting to increase social media engagement.
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By closely monitoring your social media engagement metrics when publishing content on social networks, it becomes easier to craft posts according to what your audience is most likely to respond to, and therefore help you increase social media engagement.
On Facebook for example, go to your Facebook page and click on “insights”. Then click on “posts” and you’ll see a table that displays all your posts and a column that shows how much engagement each one received. Look at the ones that received the most engagement and try to identify whether these posts had anything in common. If they have anything in common, for example, they covered a specific topic or included an image, etc… then make sure to publish similar posts.
Reason 6: You are not posting at the right time
The sixth reason you might not be experiencing as much engagement as you would like, could be because you are not posting content at the right time, when your audience is actually on the social network.
In order to discover your optimal times on Facebook, simply go to your Facebook page and click on “insights” and then click on “posts”. When you do, you’ll notice a grid with all your posts and a column which displays how many engagements each post received. Take a note of the posts that received the most engagement and notice the time and dates they were published.
Above the grid there is a graph that also displays when your fans are online. Hover your mouse on the peak of the graph to display the time most of your fans are online.
To find out when your Twitter followers are on the platform, you can use the tool called Tweriod.com This tool allows you to discover the optimal times to publish your tweets according to your audience.
Reason 7: You’re not humanizing your brand
If your social media engagement metrics show a low engagement rate, it could be because you’re not humanizing your brand. In other words, you are not publishing pictures of the people behind your brand, such as yourself, your customers and your team.
Posts that humanize brands receive a much higher engagement rate than any other type of post. This is why you’ll notice that some companies, such as airline companies will publish pictures of their pilots, passengers and flight attendants.
So when possible, remember to publish humanizing types of posts on your social media accounts to help increase social media engagement.
Remember, although social media success is usually measured according to a business’s audience size, real success is measured by how engaged an audience is.
If you’d like to take your Facebook marketing to the next level, and increase the results you’re getting from your current Facebook marketing efforts by 10, click here to download my FREE Facebook marketing report. Simply enter your name and email and I’ll instantly send you the report.
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About the Author
Corinna Essa is known internationally as the go-to person when it comes to social media marketing.
Corinna owns a social media marketing company helping businesses around the world leverage the power of social media without doing any of the legwork. Her company has been featured in many media outlets including Sky Business news, Working Women magazine, Ymagazine, Tasmanian Times, Channel 7 and 101fm.
Corinna is also the author of 2 bestselling books “Money On Demand – The 16 Fastest Ways to Becoming a Millionaire Online” and “Reach: The SECRETS to converting your social media audience into your network marketing downline fast”
Very informative article with knowledgeable insights. Thanks for sharing!
Thank you Debora!
Great Article. I love that you give suggestions on how to fix it.
Live videos are definitely in right now. They work great for increasing your reach and can even generate conversions if you know how to set up comment triggers for messaging. I’d also like to mention post timings as an important factor for engagement. If you post when your audience is asleep or working, you’re not going to get much attention. You can check your own social media analytics to see the times at which your posts perform best.